Cookie Policy

Scope

This cookie policy applies to the URL address www.novumhotels.com and in particular to the reservation page (novumgardenhotel.orsmod.com) and its sub-sections. Cookies used on these pages may be placed on your browser by Novum Garden Side Hotel or by third parties with whom we cooperate.

What is a Cookie?

Cookies are small text files that are stored on your device via your browser when you visit a website. Thanks to cookies, your preferences can be remembered when you visit the site again, technical session management can be ensured and the performance of the site can be measured.

Types of Cookies We Use

1. Strictly Necessary (Session) Cookies
These cookies are essential for the proper functioning of the website and the reservation process. If they are disabled, the site may not be able to perform some of its basic functions.
Main cookie used:

• session_id: Used to initiate and complete your reservation transactions. It is a session cookie that is deleted when the user closes the web browser; it is stored in temporary memory and does not collect your personal data.

2. Functional Cookies (Live Chat)
These cookies enable certain services offered by the website (such as live chat) to operate and improve the user experience.

• Zopim / Zendesk Chat cookies (e.g. _zlcmid): Used to provide the live chat service and to maintain chat sessions belonging to the same user.

3. Analytics / Performance Cookies
These cookies are used to statistically analyse how visitors use the site and to improve the performance of the site. For this purpose, the Google Analytics service is used.
Main cookies used:

• _ga, _ga_*: Used to distinguish different users and to create visit statistics.
• _gid: Helps to create statistics by distinguishing users on a daily basis.
• _gat_UA-*: Limits the request rate of Google Analytics and helps the system run in a balanced way.

4. Advertising and Measurement Cookies
These cookies are used to measure the effectiveness of advertising campaigns and to help display content that is more relevant to your interests.
Main cookies used:

• _fbp: Used for the measurement and targeting of Facebook/Meta advertising campaigns.
• _gcl_au: Used to measure ad clicks and conversions carried out via Google Ads.
• test_cookie: A technical test cookie used to check whether the advertising and measurement infrastructure is working properly in your browser.

Purposes of Using Cookies

The cookies listed above are used for the purposes of carrying out the reservation process, ensuring the security and proper operation of the site, analysing and improving the use of the site, and conducting advertising/measurement activities. Personal data obtained through cookies are processed within the framework of the Law on the Protection of Personal Data No. 6698 and the relevant legislation. For detailed information, please refer to our Privacy Policy.

How Can You Manage Cookies?

You can change your browser settings to accept or reject cookies, or to delete cookies stored on your device. Please note that if you disable cookies, especially strictly necessary cookies, some services on www.novumhotels.com may not function properly.
To manage your cookie settings, you can review the help menu of the browser you are using or visit the relevant support pages.

This Cookie Policy may be updated by Novum Garden Side Hotel. Please check the information periodically.